We're here when
you need us
Got a question, spotted a bug, or want to give us feedback? We would love to hear from you. We are a small team and we respond personally.
Email us
For product questions, billing queries, bug reports, or anything else — drop us an email. We aim to respond within one business day.
hello@mypixpay.co.ukHelp and FAQ
Before reaching out, check the Help section inside the app. We have a searchable FAQ covering the most common questions about invoicing, payments, Stripe, and account management.
Visit the help centreEmail us at hello@mypixpay.co.uk with as much detail as possible — what you were doing, what you expected, and what happened instead.
Got an idea for something PixPay should do? We want to hear it. Email us and tell us what you need — your feedback directly shapes what we build next.
Questions about your Pro subscription, the BETAFOUNDER50 code, or a payment issue? Email us and we will sort it out the same day.
Quick answers
Before emailing — these come up a lot. One of these might be what you're looking for.
How do I cancel my Pro subscription?
Go to Settings inside the app and scroll to the Billing section. Click Manage subscription to cancel. You keep Pro access until the end of your current billing period.
I applied BETAFOUNDER50 but my price isn't discounted
The code must be applied at checkout during sign-up — it cannot be added to an existing subscription retrospectively. Email us at hello@mypixpay.co.uk and we will look into it for you.
My client says they haven't received their invoice
Check the invoice status in your dashboard — if it shows Sent the email was delivered from our end. Ask your client to check their spam folder. You can also copy the invoice link and send it directly.
How do I connect my Stripe account?
Go to Settings inside the app and scroll to the Payment section. Click Connect Stripe and follow the steps. You'll need a Stripe account — create one free at stripe.com if you don't have one already.
Can I delete my account?
Yes. Email us at hello@mypixpay.co.uk and we will delete your account and all associated data within 48 hours. If you are on Pro we will cancel your subscription at the same time.
I'm having trouble with a payment
For card payment issues, check your Stripe dashboard directly at dashboard.stripe.com — payments and disputes are managed there. For anything else, email us and we'll help you work through it.
Still not using PixPay?
Start free today. No card required. Two minutes to set up. Your first invoice sent before your next coffee.